Privacy Policy
Effective Date: 14 October 2025
Last Updated: 14 October 2025
Introduction
IXXO Cart Ltd ("we," "our," "us") provides an all-in-one SaaS platform for businesses, including email, helpdesk, live chat, and related tools ("Services").
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, create an account, or use our Services.
By using our website or Services, you agree to this Privacy Policy. If you do not agree, do not use our Services.
Data Controller
The data controller responsible for your personal data is:
IXXO Cart Ltd
Email: privacy@ixxo.com
Data We Collect
We collect and process the following categories of personal data:
a. Information you provide directly
- Name, email address, company name, and password (for account creation)
- Billing and payment information (processed securely by third-party providers)
- Any messages or content you send through helpdesk, forms, or live chat
- Files or attachments uploaded to your account
b. Information collected automatically
- IP address, browser type, operating system, device identifiers
- Pages visited, time spent, and other analytical data
- Cookies and similar tracking technologies
c. Information from third parties
- We may receive limited data from third-party services you connect to IXXO Cart Ltd, such as payment gateways or integrations (e.g., Google, Stripe).
Legal Basis for Processing
We process personal data under the following lawful bases as defined by the EU General Data Protection Regulation (GDPR):
- Contractual necessity: To provide and maintain the Services you request
- Legitimate interest: To improve our platform, ensure security, and prevent fraud
- Legal obligation: To comply with accounting, tax, or regulatory requirements
- Consent: For optional communications or non-essential cookies
How We Use Your Data
Your data is used to:
- Create and manage user accounts
- Process payments and provide invoices
- Respond to support requests
- Send important system notifications and updates
- Monitor usage and improve functionality
- Ensure the security of our Services
- Comply with applicable laws and regulations
We do not sell or rent your personal data.
Data Sharing
We only share your data with:
- Service providers who help operate our platform (hosting, payments, analytics, communication tools)
- Legal authorities if required to comply with law or court orders
- Business successors if our company is merged or acquired
All processors are contractually bound to handle your data securely and in compliance with GDPR.
International Data Transfers
Your personal data may be transferred to and processed outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, such as the EU Commission's Standard Contractual Clauses (SCCs), are in place.
Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
When you delete your account, we delete or anonymize your data within a reasonable period unless retention is required for legal obligations.
Data Security
We apply industry-standard security measures to protect your data, including:
- Encryption (HTTPS/TLS)
- Access controls and authentication
- Regular audits and monitoring
While we take all reasonable precautions, no system is completely secure. You use our Services at your own risk.
Your Rights (under GDPR)
You have the following rights regarding your personal data:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how your data is processed
- Portability: Receive your data in a structured format
- Objection: Object to data processing based on legitimate interests
- Withdrawal of consent: For processing based on consent
To exercise these rights, contact us at privacy@ixxo.com
We may request proof of identity before fulfilling your request.
Cookies
We use cookies for essential functionality, analytics, and personalization.
You can disable or manage cookies in your browser settings. However, disabling cookies may affect some features of our Services.
Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe we have collected such data, contact us immediately for removal.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before interacting with them.
Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of our Services after an update means you accept the revised terms.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:
IXXO Cart Ltd
Email: privacy@ixxo.com